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Terms & Conditions That Protect Your Account

Our Terms & Conditions set out how your account works, how deposits and withdrawals clear, and what happens if there's a dispute.

Account rules you need to knowPayment and withdrawal policyYour rights and responsibilities
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REACH OUR TEAM

How to Raise a Terms Question

If you need to understand a specific clause, challenge a decision, or request a copy of your account history, our support team can walk you through it.

Live Chat Open the chat window in the bottom right of the lobby. Our team responds to Terms & Conditions questions during support hours, typically 08:00–22:00 Jakarta time, seven days a week.
Email Support Send a detailed question to [email protected]. Include your username and the exact clause or rule you want clarified. We aim to reply within 24 hours on business days.
Account Dispute Form Go to Settings > Account > Disputes and open a formal request if you believe a decision breaches our Terms. We'll investigate and respond with a full explanation within 7 business days.
HOW WE PROTECT YOU

Data Handling and Account Security Under Our Terms

Our Terms & Conditions commit us to keeping your account secure, your payment data encrypted, and your personal information separate from our operations account.

Data Encryption

Your DANA, OVO, GoPay and QRIS payment details are encrypted in transit and at rest. We do not store full card numbers or bank credentials on our servers; payment partners handle sensitive data.

Account Closure Rights

You can close your account at any time through Settings > Account > Close Account. Pending withdrawals are processed before closure. Your account becomes inactive within 24 hours of your request.

Data Retention

We keep transaction logs, withdrawal proofs and identity documents for seven years after account closure to comply with audit requirements and dispute resolution. You can request deletion of marketing data sooner.

Change Your Terms

If we need to update our Terms & Conditions, we notify you by email at least 14 days before the change takes effect. You can decline the new terms and close your account without penalty.

Two-Factor Authentication

Enable 2FA in Settings > Security to add a second verification step at login. We recommend this especially if you access your account on shared devices or public wifi.

Dispute Escalation

If our support team cannot resolve a Terms question, you can escalate to our Compliance Officer. Email [email protected] with your case number and the issue details.

Questions About Our Terms & Conditions

These are the Terms & Conditions questions we hear most often from players in Indonesia, from Yogyakarta to Denpasar. Each answer explains the exact rule and how it affects your account.

If we detect rule-breaking — such as using multiple accounts, placing bets while under suspension, or using automated betting tools — we can restrict your account, suspend withdrawals, or close it permanently. We always send a warning first unless the breach is severe. You have the right to appeal any account action through our dispute form within 30 days of notification.

No. We notify you by email at least 14 days before any material change to the Terms & Conditions. If you disagree with the new terms, you can close your account penalty-free. Continuing to use your account after the notice period counts as acceptance of the updated rules.

Withdrawals via DANA, OVO, GoPay and QRIS typically clear within 5–15 minutes once verification is complete. Bank transfers may take 1–2 hours. We process requests Monday to Sunday, 08:00–20:00 Jakarta time. Delays beyond these windows are usually caused by your bank or payment partner, not our system.

No. Our Terms & Conditions state that all game outcomes are final once the round closes. We do not reverse or refund losing bets. If you believe a game malfunctioned — for example, a payout did not appear on your balance — report it to support with a screenshot and we will investigate.

Inactive accounts remain open indefinitely. However, if your account shows no login or transaction activity for 12 months, we may contact you to confirm you still want to keep it. We will not close an inactive account without your written consent, and any balance remains accessible when you return.

You must provide your full name, date of birth, email address, phone number and residential address in Indonesia. We verify your identity using government ID (KTP or passport). We use this data only to prevent fraud, process withdrawals and comply with local law. We never share it with game studios or sponsors.

Yes. Go to Settings > Account > Data Download and request a full export of your account history, including deposits, withdrawals, game sessions and balance changes. We send this as a secure file within 14 days. The file is yours to keep and share as needed for personal records or disputes.

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